ESG Metrics

ESG Metrics and Indicators

As Blackbaud continues to advance our focus on people, culture, communities, and corporate initiatives, we are committed to transparent reporting on key metrics related to our environmental, social, and governance (ESG) goals, and to expanding and modifying over time to implement change in our organization.

The metrics we are reporting on in 2020 have been carefully selected to align with the Sustainability Accounting Standards Board (SASB), the Global Reporting Initiative (GRI) Standards, and our own internal metrics based on our assessment of our business operations and strategies.

Learn more about Blackbaud’s Corporate Social Responsibility and ESG efforts in our 2020 Social Responsibility Report.


Read the report


Company Overview and Governance

Company Overview
Organization Name Blackbaud GRI 102-1
Products/Solutions Product List GRI 102-2
Location of Headquarters Charleston, SC GRI 102-3
Countries of Operations Global Locations GRI 102-4
Ownership and Legal Form Annual ReportForm 10-K & Proxy Statement GRI 102-5
Markets Served Who We Serve GRI 102-6
ESG Commitment from Senior Decision-Maker CEO Letter GRI 102-14
Key Impacts, Risks, and Opportunities Form 10-K GRI 102-15
Ethics and Integrity
Values and Principles Code of Business Conduct and EthicsCode of Business Conduct and Ethics for Suppliers GRI 102-16
Mechanisms for Advice and Concerns Code of Business Conduct and Ethics GRI 102-17
Management Approach Our board of directors oversees the company’s governance programs, processes, and commitment, while our executive leadership team is charged with implementation, management, and daily oversight. Our guiding governance principles can be found in our Code of Business Conduct and EthicsCode of Ethics for CEO and Senior Financial OfficersCode of Business Conduct and Ethics for SuppliersCorporate Governance, and the charters of the various committees of our board of directors. These principles provide the building blocks for the many specific policies and procedures by which we operate daily. We are proud of our strong governance and compliance culture and are committed to best practices throughout our organization.  
Governance Structure Proxy Statement GRI 102-18
Executive-level Responsibility for Economic, Environmental, and Social Topics CEO GRI 102-20
Consulting Stakeholders on Economic, Environmental, and Social Topics Social Responsibility Report GRI 102-21
Composition of the Highest Governance Body and its Committees Corporate Governance & Proxy Statement GRI 102-22
Chair of the Highest Governance Body Proxy Statement GRI 102-23
Nominating and Selecting the Highest Governance Body Nominating and Corporate Governance Committee Charter & Proxy Statement GRI 102-24
Conflicts of Interest Proxy Statement GRI 102-25
Remuneration Policies Proxy Statement GRI 102-35
Process for Determining Remuneration Proxy Statement GRI 102-36
Stakeholder Engagement
List of Stakeholder Groups Social Responsibility Report GRI 102-40
Collective Bargaining Agreements None of our employees are currently covered by a collective bargaining agreement. GRI 102-41
Identifying and Selecting Stakeholders Social Responsibility Report GRI 102-42
Approach to Stakeholder Engagement Social Responsibility Report GRI 102-43
Key Topics and Concerns Raised Social Responsibility Report GRI 102-44
Reporting Practice
Entities Included in the Consolidated Financial Statements Form 10-K GRI 102-45
Defining Report Content and Topic Boundaries Social Responsibility Report GRI 102-46
Reporting Period January 1–December 31, 2020 GRI 102-50
Reporting Cycle Annual GRI 102-52
Contact Point for Questions Regarding the Report [email protected] GRI 102-53
Procurement Practices
Management Approach Code of Business Conduct and EthicsCode of Business Conduct and Ethics for Suppliers & Human Rights Policy GRI 103-2
Anti-Competitive Behavior
Monetary Losses Due to Legal Proceedings Associated with Anticompetitive Regulations $0 SASB TC-SI-520a.1, GRI 206-1
Risk Management
Management Approach Our relationship with our customers is never more important or more personal than in times of tragedy and disaster. We know that being the best partner also means planning for potential impacts to our own operations and ensuring uninterrupted excellent service. We maintain formalized policies and procedures through the Blackbaud Business Continuity Management Program—modeled after the NIST 800-34 contingency plan for federal information systems. The program strategically equips internal teams to protect, sustain, and recover operations for best ensuring the resiliency of the business. Even in the event of crisis or disaster, we can ensure unwavering partnership for our customers.  
Commitment to Business Continuity and Risks Related to Operations Disruptions Form 10-K & Proxy Statement SASB TC-SI-550a.2


Energy Management: Offices (>25k sf)
Management Approach Sustainability Policy; With the rollout of a new flexible workforce strategy, we reduced the global office footprint by more than 50% in 2020. Most significantly, we exited the 217,000 square foot Customer Operations Center in Charleston, SC, and consolidated all Charleston employees into our LEED-Gold-Certified headquarters building, which opened in 2018. The physical footprint reduction will result in a significant reduction of Scope 2 GHG emissions in future years. Installation of solar panels on the Charleston headquarters provides more than 12,500 KWH of electricity per month, and we are committed to exploring ways to increase our use of renewable energy sources.   
Total Office Electricity Consumption (MWh) 7,525 mWh GRI 302-1, SASB TC-SI-130a.1
(1) Total Energy Consumed, (2) Percentage Grid Electricity, (3) Percentage Renewable 7,525 mWh, 98%, 2% SASB TC-SI-130a.1
Total Office Water Consumption (g) 6.6 million GRI 302-1, 305-2
Scope 2 GHG Emissions (Location-Based Real Estate) Tonnes Co2/e 6,280 GRI 305-2
Energy Management – Data Centers
Environmental Consideration in our Data Center Strategic Planning and Supply Chain Blackbaud does not currently own and operate data centers. Our operation is strategically dispersed in collocated data centers (COLOs). Currently these COLOs do not have the ability to measure energy and water usage at a client level. We will work closely with our collocated data centers on ways to measure and improve our energy footprint. SASB TC-SI-130a.3
(1) Total Energy Consumed, (2) Percentage Grid Electricity, (3) Percentage Renewable Plan to partner with COLOs in 2021 SASB TC-SI-130a.1
(1) Total Water Withdrawn (2) Total Water Consumed, Percentage of each in Regions with High or Extremely High Baseline Water Stress Plan to partner with COLOs in 2021 SASB TC-SI-130a.2
Environmental Considerations in our Travel Strategy and Policy Post COVID, we will rethink our travel strategy and use new virtual collaboration methods with our colleagues and customers that will greatly reduce the need for business travel. In addition, the new workforce strategy that allows employees more choice on where they work will further reduce GHG emissions from commuting.   
Scope 3 GHG Emissions from Employee Travel (Tonnes Co2/e) Plan to measure in 2021 GRI 305-3
Sustainable Built Environment
% of Space Achieving LEED Certification 77%  
Electronic Waste Approach Our goal is to ensure that all electronic waste is properly disposed. We partner with key suppliers that adhere to international practices for disposal of waste.  
Recycling Approach Where possible, our goal is to ensure all office waste is properly sorted and recycled. We have a signage and education program to inform employees. We also have a compost program in our headquarters to ensure all food waste is properly recycled.  
Waste Diverted from Landfills in HQ 7,000 lbs / 3.5 tons GRI 306-2
Waste Diversion Rate in HQ (% of Total) 4.4% GRI 306-2
Environmental Fines, Penalties, and Settlements $0 GRI 307-1

Social Good

Employee Volunteering Hours 100,000  
% of Employees Serving on Nonprofit Boards 25%  
% of Employees Who Volunteer 92%  
Free Research/Knowledge Sharing Offered The Blackbaud Institute  
UN Global Compact
Level of Participation We are proud to be a member as a “Participant.”  
Human Rights
Human Rights Commitment Human Rights Policy  
Labor Rights Commitment Human Rights Policy  
# Incidents Related to Child Labor 0 GRI 408-1
# Incidents Related to Forced Labor 0 GRI 409-1
Health and Safety
Health and Safety Commitment Health and Safety Policy  
# of Employee Fatalities Resulting from Operational Accidents per 100,000 0 GRI 403-2
# Contractor Fatalities Resulting from Operational Accidents per 100,000 0 GRI 403-2
# Injuries and Illnesses per 200,000 Hours Worked <1 GRI 403-2
Supply Chain
Commitment to Responsible Sourcing Code of Business Conduct and Ethics for Suppliers  
% Suppliers that Have Undergone Human Rights Screening In 2021 we plan to institute more robust supplier screening and audit processes. GRI 412-3
# Incidents Related to Child Labor 0 GRI 408-1
# Incidents Related to Forced Labor 0 GRI 409-1

Our People

Management Approach Working at Blackbaud is more than just a job—it means making an impact in the lives of others every day. We are driven by our passion for our customers and their missions. We are committed to providing a diverse and inclusive environment where employees can bring their authentic selves to their careers. Our passion, purpose, and inclusive work environment fosters healthy, happy, and engaged employees. Our goal is to attract and retain world-class talent committed to delighting the customer.  
Global Employees 3,130 GR 102-7
% Employees in US 88% SASB TC-SI 330a.1
% Employees Outside US 12% SASB TC-SI 330a.1
Diversity Indicators
% Female Employees 46% GRI 102-8, SASB TC-SI 330a.3
% Male Employees 54% GRI 102-8, SASB TC-SI 330a.3
% Female People Managers 44% GRI 102-8, SASB TC-SI 330a.3
% Male People Managers 56% GRI 102-8, SASB TC-SI 330a.3
% Females in Tech Roles 32% GRI 102-8, SASB TC-SI 330a.3
% Males in Tech Roles 68% GRI 102-8, SASB TC-SI 330a.3
% White 82% SASB TC-SI 330a.3
% Underrepresented Minority 18% SASB TC-SI 330a.3
% White People Managers 89% SASB TC-SI 330a.3
% Underrepresented Minority People Managers 11% SASB TC-SI 330a.3
% White in Tech Roles 78% SASB TC-SI 330a.3
% Underrepresented Minority in Tech Roles 22% SASB TC-SI 330a.3
Talent Development and Engagement
Management Approach At Blackbaud our first corporate goal is focused on our people and our culture. We aim to cultivate a thriving, diverse, and inclusive culture where our employees are engaged and continually developed. Our talent development approach at Blackbaud spans the full lifecycle of employees. From the time they join Blackbaud, continual development opportunities are provided. GRI 103-2
Programs for Upgrading Employee Skills New employees attend an in-depth company orientation—the Blackbaud Experience (BBX)—which prepares them for success in our organization.
Every people leader at Blackbaud attends Blackbaud Engagement Labs, which prepares managers to build safety, share vulnerability, create purpose, and focus on performance development.
We provide access to LinkedIn Learning for all our employees to develop in areas meaningful to them.
The Together Anywhere program equips all employees to connect, collaborate, and communicate in a digital-first world. Together Anywhere for Leaders provides a blended learning approach to prepare leaders for leading in the hybrid environment.
More than 225 courses have been designed to help Blackbaud Customer Success employees develop a deep understanding of the solutions we offer so they can best serve our customers.
Engineers are provided opportunities to learn and experiment to enable innovation as new technologies emerge:
  • Pluralsight: Online tech, skill development through assessments, learning paths, and 7,000+ expert-led videos
  • O’Reilly: Multiple live and recorded learning mediums targeted toward tech learners
  • Tech Thursdays: Employee knowledge share session where new technology is highlighted
  • Gartner Research & Development Leadership Council: Research and advisory source in support of senior leaders, which includes business insights, advice, and tools to achieve mission-critical priorities
  • TSIA® (Technology & Services Industry Association): Technology industry data and best practices: data-driven insights, expert advice, and peer-learning
GRI 404-2
Employees Appraised by Management via Objectives 100%  GRI-404-3
Employee Engagement Our annual survey was distributed in March 2021. SASB TC SI 300a.2

Data Privacy and Security

Data Privacy and Security
Management Approach Our world-class security, privacy, and risk-management teams work every day to ensure the safety of customer data by adhering to industry standard practices, conducting ongoing risk assessments, aggressively testing the security of our products, and continually assessing our infrastructure. Our Information Security Team leverages the industry standard CIA Triad Model (Confidentiality, Integrity, Availability) in conjunction with various industry control frameworks, such as the NIST CSF, PCI DSS, ISO27001, SOC 1, SOC 1 type 2, and others to protect our solutions.  
Data Privacy
Privacy Commitment Privacy PolicyCode of Business Conduct and Ethics GRI 102-16
Policies and Procedures Relating to Behavioral Advertising and User Privacy Privacy Policy SASB TC-SI-220a.1
Number of Users Whose Information is Used for Secondary Purposes 0; Personal data for which Blackbaud is the data controller is used in accordance with our privacy policy. Blackbaud does not use customers’ constituent data consisting of personal data for purposes other than as stated in the Blackbaud Solutions Agreement. SASB TC-SI-220a.2
Monetary Losses as a Result of Legal Proceedings Associated with User Privacy $0 SASB TC-SI-220a.3
(1) Number of Law Enforcement Requests for User Information, (2) Number of Users whose Information was Requested, (3) Percentage Resulting in Disclosure 0 SASB TC-SI-220a.4
Countries Where Core Products Are Subject to Government Monitoring or Censoring  0 SASB TC-SI-220a.5
Data Security
Commitment to Identifying/Addressing Data Security Risks Cyber Security Program and Policy Framework; Code of Business Conduct & Ethics  
(1) Number of Data Breaches, (2) Percentage Involving Personally Identifiable Information (PII), (3) Number of Users Affected  (1); for further information, please refer to Form 10-K SASB TC-SI-230a.1
Description of Approach to Identifying and Addressing Data Security Risks, Including use of Third-party Cybersecurity Standards A description of our approach is available on our website, covering an overview of our Security Program. As reference, please see our Security Approach. As additional reference, please see our Cyber Security Program and Policy Framework. SASB TC-SI-230a.2